Refund Policies

SEVEN PUBLICATIONS COMPANY, a private legal entity, headquartered at Rua Barão do Cerro Azul, No. 1949, Centro, São José dos Pinhais/PR – ZIP Code: 83025-140, duly registered under CNPJ No. 43.789.355/0001-14, hereby establishes the rules, criteria, and procedures for the REFUND of editorial products marketed by it and its affiliates, in accordance with the Brazilian Consumer Protection Code and applicable Brazilian legislation.

CLAUSE ONE – PURPOSE

  1. This Refund Policy aims to establish clear and transparent rules, aligned with the Brazilian Consumer Protection Code (Law No. 8,078/1990), for the reimbursement of amounts related to scientific article evaluation, formatting, and publication services offered by this Scientific Publisher.

CLAUSE TWO – NATURE OF THE SERVICE

  1. The Publisher provides editorial services that include:
    a) preliminary compliance analysis;
    b) peer review;
    c) formatting and metadata preparation;
    d) DOI assignment and indexing;
    e) digital publication.

2.1. As these are intellectual and customized services, many of them begin to be performed immediately after payment of the processing fee (APC – Article Processing Charge).

CLAUSE THREE – RIGHT OF WITHDRAWAL

  1. In cases where the processing fee (APC) is paid in advance, the author may request a full refund within 7 (seven) calendar days after payment confirmation, provided that no stage of the editorial process has been initiated.

CLAUSE FOUR – CANCELLATION BEFORE ACCEPTANCE

  1. If the author chooses to withdraw the article before editorial acceptance, no charges will apply, since payment is required only after acceptance for publication.

CLAUSE FIVE – CANCELLATION AFTER ACCEPTANCE

  1. After formal acceptance of the article for publication, no refund of any amounts paid will be granted, as acceptance characterizes the substantial completion of the contracted editorial services.

CLAUSE SIX – REFUND DUE TO PUBLISHER’S FAULT

  1. A full refund will be granted when, due exclusively to an error by the Publisher, publication of the article becomes definitively impossible, without substantial use of the editorial services.

6.1. If an error attributable to the Publisher prevents completion of publication but involves partial and usable execution of editorial services, the refund shall be partial, proportional to the stages effectively completed.

CLAUSE SEVEN – REFUND DUE TO ORIGINALITY ISSUES OR AUTHOR MISCONDUCT

  1. No refund will be granted in cases where the manuscript cannot be published due to reasons attributable to the author, such as plagiarism, self-plagiarism, duplicate submission, data manipulation, ethical violations, improper withdrawal after acceptance, or the provision of false or misleading information, since editorial costs have already been incurred.

CLAUSE EIGHT – REFUND PROCESSING PERIOD

  1. After approval of the refund request, the amount will be reimbursed to the author within 15 (fifteen) business days, using the same payment method used for contracting the editorial services, with any applicable banking fees deducted.

8.1. In cases of partial refunds, proportionality will be determined by the Publisher based on the stages of the editorial process effectively completed, observing technical, administrative, and operational criteria.

CLAUSE NINE – REFUND REQUEST PROCEDURE

  1. The request must be submitted in writing and sent by email to: contato@sevenevents.com.br, including the author’s full name, article title, submission date, proof of payment, reason for the request, and banking details (when applicable).

9.1. The response period for refund requests shall be 5 (five) business days from receipt of the email by the Publisher.

9.2. The denial of a refund under the circumstances provided in this Policy does not constitute a penalty or fine but results from the full or partial execution of the contracted editorial services.

In accordance with Law No. 14,063 of September 23, 2020, which governs the use of electronic signatures in interactions with public entities, this document shall be electronically and digitally signed, in compliance with applicable legal provisions. The use of an electronic signature ensures the authenticity and integrity of the document, granting it legal validity equivalent to a handwritten signature, as provided by applicable legislation.