MANAGER’S COMPETENCIES OF A PUBLIC HOSPITAL IN THE FACE OF THE COVID-19 PANDEMIC

Abstract

In the face of the Covid-19 pandemic, the role of hospital managers has stood out in the search for ensuring adequate care in a context that is challenging in several aspects, especially within the scope of the Unified Health System. The objective of this article is to present the results of a survey that sought to understand the perceptions of hospital managers regarding the objective and subjective demands in facing the pandemic, highlighting the specificities of their contributions. A qualitative survey was conducted in a public maternity hospital with technical-administrative hospital managers through in-depth individual interviews about mobilization in the face of this pandemic. The participants reported that the experience was extremely difficult, demanding mobilization of personal and professional skills related to the capacity for adaptation and resilience, highlighting different needs at different times of the pandemic. The trajectories of learning and overcoming lead us to the need to recognize and value their protagonism and contributions in the face of an unprecedented scenario that mobilized everyone. To this end, a technical educational product was created in the form of a short video that is available openly, online and free of charge.