ASPECTS OF SOFTWARE PRODUCT QUALITY IN THE USE OF E-GOV: AN ANALYSIS BASED ON THE PERSPECTIVES OF OLDER PEOPLE IN A CITY IN BRAZIL

Abstract

In a context marked by the acceleration of aging, according to studies of demographic transition in the world and Brazil, in addition to the growing availability of e-Gov services, the objective of this study arose to identify, in the opinion of the elderly, the relative importance of the quality characteristics of the product as motivating factors for the use of e-Gov. The study followed a qualitative approach, based on in-depth interviews with elderly people in a location in Brazil. Among the results, the current relevance of the feeling of security as a key motivating factor for the elderly to use e-Gov services stands out.