PROCESS MAPPING LINKED TO KNOWLEDGE MANAGEMENT IN MANUFACTURING ENVIRONMENTS: A SYSTEMATIC REVIEW

Abstract

The Business Process Model and Notation (BPMN) is a graphical notation for business process modeling and emerged in the early 2000s. Knowledge management (KM) is an interdisciplinary area, with significant development from the twentieth century onwards, which began through the perception of organizations regarding the value of knowledge. Manufacturing production lines are systems that organize physical, human, and informational resources for the manufacture of products. They work by dividing labor into repetitive and standardized tasks, which are performed by workers or machines. This article presents a literature review on the use of business process modeling (BPM) and knowledge management (KM) in manufacturing environments. Seven articles published between 2019 and 2023, from different countries and segments, were analyzed. The results of the literature review show that BPM and KM are complementary areas that can be used to improve the efficiency and effectiveness of manufacturing processes. The integration between BPM and KM is a promising area of research that can contribute to improving the efficiency and effectiveness of manufacturing processes. However, it is important to consider the challenges associated with this integration so that it can be successful.