DIGITAL LITERACY AND DIGITAL INFORMATION AND COMMUNICATION TECHNOLOGIES (TDICS) IN THE DAILY LIVES OF OLDER PEOPLE: A SCOPING REVIEW

Abstract

Introduction: Population aging reinforces the need for strategies aimed at digital inclusion, especially in the use of Digital Information and Communication Technologies (DICTs). These technologies can expand social interaction and reduce isolation among older people, and digital literacy is essential for them to fully enjoy these benefits. Objective: The objective of this review is to map the literature on the impacts of DICTs and digital literacy on the daily lives of older people, with a focus on social interaction and isolation. It also seeks to identify barriers and associated facilitators, offering subsidies for the development of more effective interventions and public policies. Inclusion Criteria: Studies with older people (≥60 years) that addressed the use of DICTs to promote social interaction or mitigate isolation, published between 2013 and 2024 in English, Spanish, or Portuguese, were included. Non-academic publications and studies that included other age groups or different contexts were excluded. Method: The research covered databases such as Scopus, Web of Science and IEEE Xplore (Jan/2013 to Jan/2025). Studies were selected in four stages: initial search, application of filters, reading of titles/abstracts, and complete analysis. Data extracted included methodology, results and barriers/facilitators, analyzed quantitatively. Results: We included 44 studies that pointed to the role of DICTs in reducing social isolation and strengthening social interaction in older people. Recurring barriers included technological anxiety and inequality in access, while the main enablers were educational support and accessible design. Specific programs have demonstrated a positive impact on digital inclusion and quality of life. Conclusion: DICTs and digital literacy are effective tools to promote social inclusion and reduce isolation among older people. Personalized interventions and inclusive public policies are essential to amplify these benefits, promoting autonomy, well-being, and connectivity in an increasingly digitized social context.