PERCEPTION OF THE QUALITY OF HEALTH CARE FOR OLDER ADULTS AT THE FIRST LEVEL OF CARE

Abstract

Introduction: Globally, it is expected that between 2015 and 2050, the number of adults over 60 years of age will double, from 12% to 22%. Statistical data indicate that this population will increasingly require medical attention. Objective: To identify the quality of care provided to older adults in a primary level of health care in a municipality of Oaxaca, Mexico. Methodology: Quantitative, descriptive, cross-sectional study. Convenience sampling, the sample was 30 older adults belonging to four outpatient clinics. The inclusion criteria were to be entitled patients who had attended the outpatient clinic at least three times. A sociodemographic data card (CDSDAM [Morales, Ortiz, 2023]) and the "Rapid Outpatient Satisfaction Scale (ERSaPaCE)" were used in data collection, García Galicia, et al. (2020). Ethical aspects were governed by the General Health Law, informed consent was obtained and confidentiality was respected. Results: The highest percentage was obtained by women (53.3%), the age range was from 60 to 70 years (63.3%). In terms of schooling, they had a maximum of primary education (73.4%). In terms of employment, housewives predominated (40%). The combination of Hypertension and Diabetes corresponded to 36.7%. The treatment by Nursing was rated by 46.7% as satisfied. The treatment of the titular doctor 46.7% very satisfied. 53.3% are satisfied with pharmacy care and only 43.3% are satisfied with the waiting time. 36.6% wait more than 120 minutes. 53.3% of the participants congratulated the unit for its valuable and effective performance.