ARTIFICIAL INTELLIGENCE AS A TOOL APPLICABLE TO PUBLIC ADMINISTRATION: A LOOK AT THE HUMAN RESOURCES AREA

Abstract

The main objective of the work is to analyze how Artificial Intelligence (AI) can be used to optimize processes and improve efficiency in people management in the public sector. The research adopts a qualitative approach, using semi-structured interviews with employees of the Undersecretariat for Human Resources Management and the Automatiza.MG project, allowing an in-depth understanding of the interviewees' experiences and perceptions about the use of AI. The results indicate that the implementation of AI in the Human Resources (HR) sector can bring significant benefits, such as the automation of repetitive tasks, improved decision-making, and the personalization of the services offered to servers. However, challenges were also identified, such as resistance to change and the need for training of professionals. The conclusion points to the importance of strategic planning and an organizational culture that favors innovation, emphasizing that the adoption of AI must be accompanied by a process of cultural change and continuous training, in order to maximize its benefits and ensure more efficient and effective public management.