HUMANIZED APPROACH TO PATIENTS WITH CHRONIC ILLNESSES: THE REALITY OF GENERAL MEDICINE IN LOW-INCOME REGIONS

Abstract

Non-communicable chronic diseases (NCDs), such as type 2 diabetes mellitus, represent one of the greatest challenges for public health systems, especially in contexts of social vulnerability. In low-income regions, care for these patients cannot be limited to clinical disease control; it is essential to consider the social determinants that directly influence treatment adherence, access to health services, and quality of life. In this context, a humanized approach becomes an indispensable tool in general medical practice, particularly in primary health care.

The concept of humanization in care goes beyond politeness: it requires active listening, respect for the patient's individuality, and the development of a therapeutic bond that fosters mutual trust and encourages autonomy in self-care. However, several obstacles still hinder the consolidation of this practice in public health services, including professional overload, high demand, lack of material and human resources, and fragmented care.

This article aims to analyze the importance of a humanized approach in managing type 2 diabetes in low-income regions, highlighting the role of the general practitioner as a key figure in this process. The discussion is based on scientific literature and field experience reports, seeking to understand how empathy, welcoming attitudes, and knowledge of the patient's sociocultural context can positively influence therapeutic outcomes. From this analysis, it is argued that humanization, even in the face of structural limitations, can be applied effectively and ethically, contributing to more comprehensive, accessible, and person-centered care.