QUALITY OF LIFE AT WORK: PERCEPTION OF THE CIVIL SERVANTS OF A FEDERAL INSTITUTION

Abstract

The Quality of Life at Work (QWL) has gained relevance in public administration, demanding studies that consider the particularities of this sector and the new ways of working. Thus, this research aimed to analyze the perception of the employees of a Federal Institution of Higher Education (IFES) about their QWL. To this end, a quantitative approach was used with the Quality of Working Life Questionnaire-bref (QWLQ-bref) at the Federal University of Latin American Integration (UNILA), involving 247 respondents in person and telework. The analysis used univariate and descriptive statistics. The results reveal a satisfactory general perception, but identified deficiencies in the professional domain and wear and tear in civil servants with longer time of service. The study highlights the importance of QWL as a public management strategy and the need for organizational actions based on periodic evaluations. The practical contributions provide subsidies for strategic decisions aimed at improving QWL in the public sector, while the theoretical contributions broaden the debate on QWL in the context of public administration. The survey highlights the relevance of people management policies aligned with the specificities of the public service, promoting a more satisfactory and productive work environment in the IFES.