THE RELEVANCE OF MANAGED SERVICES PROVIDERS (MSPS) IN THE OPERATIONAL CONTINUITY OF MEDIUM-SIZED COMPANIES

Abstract

The study analyzes the strategic relevance of Managed Services Providers for the operational continuity of medium-sized companies, considering the evolution of digital processes and the growing dependence on technological infrastructure required to support essential organizational activities. The research adopts a qualitative approach based on a Brazilian literature review, in order to understand how managed services contribute to availability preservation, downtime reduction and improved technological resilience during incidents that compromise corporate system functioning. The findings indicate that MSPs provide specialized mechanisms of monitoring, prevention and operational recovery, enabling organizations to mitigate failures and maintain adequate levels of performance related to critical processes that sustain business operations. The results also reveal that managed services constitute an efficient alternative for companies that need to ensure continuity without expanding internal structures, presenting positive effects on technological governance, information security and operational stability within contexts marked by increasing digital complexity. It is concluded that MSPs represent a decisive instrument for availability preservation and corporate competitiveness in environments that require permanent continuity.