Humanization in Primary Health Care (PHC): An integrative review of management models and impacts on the quality of patient care

Abstract

The research aims to evaluate the impact of humanized management models in Primary Health Care (PHC), focusing on improving the quality of care and the patient experience. The methodology used was an integrative literature review, conducted in academic databases such as Google Scholar and SciELO, with the selection of articles published between 2020 and 2023, which ensured the relevance and timeliness of the information. The data analysis, obtained from three main studies, revealed that the practice of humanization in PHC is insufficient and often misaligned with the principles of the National Humanization Policy (PNH). The results show that humanization contributes significantly to patient satisfaction and treatment effectiveness, but current practice still faces challenges, such as the need for better training of professionals and the implementation of effective strategies to integrate empathetic care into daily care. The conclusion of the research underlines that while humanization is essential for improving the quality of care, an ongoing commitment to training and the practical application of humanization principles is necessary to ensure truly patient-centered care.