DESIGN MODEL IMPLEMENTATION OF THE ISO 9001:2015 QUALITY MANAGEMENT SYSTEM, SENA AGROPECUARIO LA GRANJA-ESPINAL AGROINDUSTRIAL COMPLEX

Abstract

The purpose of this study has the general objective to design a proposal for the implementation of the Quality Management System (QMS), Based on NTC's ISO 9001:2015, in agroindustrial complex of Centro Agropecuario la Granja” of Servicio Nacional de Aprendizaje SENA, located in El Espinal- Tolima, according to its agroindustrial projection and training. Specific objectives include assessing the organization's needs and goals, diagnosing the current state of its processes in relation to the requirements. SENA is at a critical moment that demands the implementation of a (QMS) to ensure continuity and improve its performance. The company faces shortcomings in its processes, such as lack of standardization, process losses and cost overruns, and product contamination, which limits its effectiveness with the adoption of a model (QMS) based on ISO 9001:2015, which would continuously improve processes, learning needs, customers and employers. It is expected that the regulation of this complex will achieve an effective integration of the strategic objectives of the center. This model will not only serve the agroindustrial complex of the La Granja Agricultural Center, it will be a guide for the other agroindustrial complexes in the Sena region of the country.

DOI: https://doi.org/10.56238/edimpacto2025.085-001