HUMANIZED HEALTH MANAGEMENT AND ITS IMPLICATIONS FOR QUALITY OF LIFE AT WORK

Abstract

This research aimed to analyze how the implementation of humanized management in the health sector impacts the quality of life at work (QWL) of professionals in the area. A qualitative and field approach was used, with data collection through semi-structured interviews with 21 health professionals from different categories (physicians, nurses and technicians), in order to understand their perceptions about humanized management practices and their effects on the work environment. The results indicated that effective communication practices, valuing professionals, psychological support and the promotion of a more collaborative and ethical work environment resulted in a significant improvement in worker satisfaction and in the quality of patient care. However, the survey also pointed out challenges, such as work overload and scarcity of resources at certain times, which still negatively impact QWL. It is concluded that, although humanized management has generated important advances, a continuous commitment of institutions is needed to deal with the remaining issues, ensuring a more balanced and sustainable work environment for health professionals.