THE RELEVANCE OF CONFLICT MEDIATION IN THE SCHOOL ENVIRONMENT

Abstract

This study investigated how conflict mediation can influence the school climate and interpersonal relationships. The general objective was to analyze the effectiveness of mediation practices in educational environments. The methodology adopted consisted of a bibliographic review, which included the analysis of several sources on the subject. The results indicated that conflict mediation contributed to the creation of a collaborative environment, reducing episodes of violence and bullying. The analysis revealed that the training of educators is an essential factor for the implementation of mediation, since the resistance of some professionals can compromise the process. In addition, the survey highlighted the relevance of transforming school culture, promoting an environment that values communication and the peaceful resolution of conflicts. The final considerations emphasized the relevance of integrating mediation into the school curriculum and the need to train educators to work in this context. The study concluded that conflict mediation is a strategy to improve the school climate and interpersonal relationships, in addition to pointing out the need for future research to expand the understanding of the practice of mediation.