HOSPITAL HUMANIZATION FROM THE PERSPECTIVE OF THE SOCIAL WORKER

Abstract

Humanization in hospital care is a broad and complex theme, but of fundamental importance today, since we are witnessing a time of more fragile and superficial interpersonal relationships, reinforced by the appreciation of scientific and technological advances in the health area. The objective of this research was to identify the perception of the Social Worker in the process of Humanization in the hospital environment, in the city of Passo Fundo, Rio Grande do Sul. The contribution of this study is to identify the knowledge of the main characteristics of this process, identifying the contributions and difficulties encountered by the Social Worker professional in the hospital environment. To this end, an exploratory and qualitative research was carried out, which made it possible to identify the process of hospital humanization in the view of this professional, in addition to being a qualitative research, with the data collected through semi-structured interviews, aiming at deepening the analyzed reality. According to the interviewees, social service professionals need to develop an articulating role, especially in the humanization process within hospitals, acting in an articulated way with the networks and the various professionals inserted in this area. The strategies and work possibilities are guided by the improvement and search for improvement in service, in its broadest form, but also aims at the care and recognition of the particularities of its users.