DIGITAL TRANSFORMATION IN SUPPLY CHAINS: BENEFITS, CHALLENGES, AND TECHNOLOGICAL INNOVATIONS

Abstract

Digitalization is revolutionizing supply chains, resulting in significant gains in efficiency and competitiveness. This study investigates the role of digital technologies, such as the Internet of Things (IoT), artificial intelligence (AI), big data, and blockchain, in transforming supply chain management. The research presents a review of the current literature and analyzes case studies of companies that have adopted these innovations. The results show that the integration of these technologies allows for better visibility of processes, facilitating informed and agile decision-making. The automation of routine tasks and the prediction of demands through AI algorithms contribute to reducing costs and minimizing waste. In addition, the use of digital platforms improves collaboration between the various actors in the chain, optimizing the flow of information. However, the study also highlights the challenges associated with digitalization, such as resistance to change, the need for significant investments, and the shortage of technical skills. The analysis concludes that, despite the barriers, the benefits of digitalization outweigh the challenges, making it essential for the sustainability and growth of supply chains.