SMART LOCKERS AS A SOLUTION FOR ECOMMERCE LOGISTICS

Abstract

This article aims to analyze smart lockers as a strategic alternative to the logistical challenges faced by e-commerce in the last mile stage. The research was conducted through a qualitative literature review, based on scientific publications, technical reports, and national and international case studies, with a time frame between 2015 and 2023. The dramatic growth of e-commerce, especially after the COVID-19 pandemic, has put pressure on traditional logistics systems, highlighting the need for solutions that combine operational efficiency, sustainability, and consumer convenience. Smart lockers emerge as a response to this demand, by allowing the decentralization of delivery, reduction of costs with redeliveries, reduction of pollutant emissions and improvement in the customer experience. Successful experiences in countries such as Poland, China and Singapore were analyzed, which demonstrate the feasibility and benefits of the wide deployment of these devices in urban space. In Brazil, although adoption still faces structural barriers, there is progressive growth driven by private companies and public initiatives. The integration of smart lockers with emerging technologies such as the Internet of Things and artificial intelligence extends their functionality and consolidates them as part of the smart city infrastructure. The analysis of the data allows us to conclude that lockers have the potential to transform the last-mile delivery system, promoting logistics innovation, urban sustainability, and greater digital consumer loyalty. The consolidation of this technology in Brazil depends on incentive policies, public-private partnerships, educational campaigns, and investments in urban and digital infrastructure.