ARTIFICIAL INTELLIGENCE FROM A MULTIDISCIPLINARY APPROACH: A LITERATURE REVIEW

Abstract

This study seeks to analyze the impact of artificial intelligence (AI) from a multidisciplinary approach, considering the various areas of knowledge based on a literature review of the last five years. The method used was an inductive analysis with a qualitative approach, through documentary analysis, an exhaustive review of 35 corresponding articles was carried out between the years 2020-2025, immersed in the areas of knowledge that encompass the disciplines: administration, law, education, technology and medicine. As a result, AI has been widely applied in business management and the technological management of data governance, likewise, articles on labor law, Education Management, Public Administration Management, and medicine were found in fewer quantities. It was concluded that AI has had a significant impact on the disciplines under study, with an impact on the technological, economic, organizational, social, and ethical, which leads to the transformation of various sectors of society. A greater number of articles referring to AI in the administrative discipline concerning business management were found, which refer to constant practice and operability, by facilitating and integrating automatic and deep learning, artificial vision, and robotics, among other administrative actions. In the field of commercial services, AI strengthens data analysis and decision-making, in addition, it is a powerful tool for advancing the customer experience.