Humanization in the health segment: A focus on the management of Primary Health Care

Abstract

The research aimed to analyze the applicability of humanized management in Primary Health Care (PHC), focusing on how this approach can improve the quality of care and the satisfaction of both patients and health professionals. The methodology adopted was the literature review, which involved the collection and analysis of data in various academic platforms to identify practices, challenges and trends related to humanization in health. The results revealed that humanized management can transform PHC by promoting more empathetic and respectful communication, creating an environment that values both the emotional well-being of patients and professionals. The analysis pointed out that, although there are challenges such as resistance to change and resource limitations, the successful implementation of humanized management can lead to a more positive and efficient care experience. In conclusion, the research highlighted the importance of humanized management as a pillar for improving PHC, suggesting that continuous adoption and institutional support for these practices are essential to build a fairer and more accessible health system, capable of meeting the needs of patients in a comprehensive and coordinated way.