(1)
Juliatto, D. L. .; Tortorella, G. L. .; Freitas, J. C. S. . HOW CAN BUSINESS PROCESS MANAGEMENT SUPPORT THE DEVELOPMENT OF OMNI-CHANNEL SERVICES?. ARE 2024, 6 (4), 15151-15169. https://doi.org/10.56238/arev6n4-243.