JULIATTO, Dante Luiz. HOW CAN BUSINESS PROCESS MANAGEMENT SUPPORT THE DEVELOPMENT OF OMNI- CHANNEL SERVICES?. Anais New Science Publishers | Editora Impacto , [S. l.], v. 1, n. 1, 2024. DOI: 10.56238/I-CIM-084. Disponível em: https://periodicos.newsciencepubl.com/ans/article/view/2240. Acesso em: 18 jan. 2025.